FAQ

FREQUENTLY ASKED QUESTIONS

You can shop at MATEK without creating an account.

We ship all orders within 24-48 hours. For overnight orders we make every effort to ship same day. We offer free shipping on all US orders over $200. For orders under $200 standard shipping within the US is $10. All international and overnight US orders are quoted based on location.

You can return your MATEK purchase for a full refund if unworn with all tags still on the garment(s) within 14 days of purchasing. Returns that do not meet our policy will not be accepted for refund. To request a return or exchange please email hi@matek.clothing and we will respond with a return label. Shipping within the US is complimentary on all exchanges. Once received and approved your refund will be credited to the original payment method. Original shipping costs are non-refundable. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

MATEK clothing is ethically made in a factory in Alhambra, California, 15 minutes away from our office. Being close to where our products are made makes it easier to actually see what’s going on. We take our relationship with our factory and it’s employees very seriously and make it a point to work closely with everyone working there.

All of MATEK’s materials have been hand-picked, tested, and in some cases custom made to ensure you are getting the safest and highest quality product. Keeping track of waste is very important to us, not only in fabric usage and material sourcing but also in our packaging. Everything we choose is with intense purpose down to the water-soluble hang-tag.

Sustainability to us is a no brainer. It’s not a trendy new diet or cleanse you will adapt for a week and then forget about—SUSTAINABILITY IS A LIFESTYLE CHOICE. Every choice we make regarding our product is powered by our commitment to using sustainable materials wherever possible. Our extensive use of REPREVE® material which is made from recycled Nylon is a great example as is our sourcing of Corozo® buttons made from palm tree nuts.

Currently we are only selling online. But, we will be hosting unique shopping experiences at various mountains this winter, please subscribe to our email newsletter on the bottom of our website to find out if one is near you!

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Legal & Privacy in full.

All your purchases are insured against theft and accidental damage whilst in transit from MATEK to your shipping address. Once your package has been delivered to your specified address, it is no longer covered. Signature is not required on any of our shipments.

If you would like to change anything in your order please cancel your existing order ASAP and create a new order with the correct items. We ship all orders after 24-48 hours. If we have already shipped your order before you make the change you will have to re-order and return the original order we sent you.

Yes, we ship anywhere around the world.

Los Angeles, California.

Once you create and purchase an order you will receive an order confirmation email and then a shipment confirmation email. This email will include a link that will direct you to updated tracking information.

We accept ALL credit cards, PayPal, debit cards and QuadPay. All payments are processed through a secure checkout system provided by Shopify.

Immediately upon completion of your purchase.

Just holler at us.


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